What You Can Find in This FAQ
We've organised this FAQ around the questions that come up most often. Deposit queries are the biggest category — specifically how JazzCash, Easypaisa, and Raast payments are matched to your account after you send a transfer. The short answer: funds are matched by mobile number and the reference number shown on your deposit screen, so make sure both are correct before confirming.
Account access questions are next — if you've switched phones or cleared your browser, the OTP sent to your registered mobile number is how you get back in. Withdrawal questions usually come down to verification: your wallet name on record must match the account you're withdrawing to. We've covered all of this below. If something isn't here, our support team is reachable
and the channels are listed on this page.
- JazzCash
- Easypaisa
- Raast
- Account Access